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FAQs: Frequently asked questions

General questions & tips

  • How can I log onto LGT Class E-Banking?
    Launch LGT Class E-Banking by clicking on the desktop icon. If you don’t have an icon on your desktop, LGT Class E-Banking may not be installed on your computer yet. In this case, see the information on Installation.
  • Where can I find detailed information on LGT Class E-Banking?
    See the user manual in the Download area.

Money transfers

  • How do I create a payment order?
    See the description of Money transfers in the user manual. The user manual is available in the Download area.

Stock market orders

  • How do I create a stock market order?
    See the description of Securities in the user manual. The user manual is available in the Download area.

Error messages

  • “Invalid login details”
    You entered your password incorrectly and/or your E-Banking access may have been blocked. Please contact LGT Class E-Banking Support using the contact details given on the top right.
  • “Login to LGT Class not possible as your certificate for secure connection has expired.”
    The security certificate is no longer valid and no longer accepted by LGT. Download and install the latest version of LGT Class E-Banking in the Download area.
  • “A connection could not be established to [www.lgt.com].”
    Under certain circumstances, antivirus software or firewalls may impede the running of LGT Class E-Banking. If you are unable to launch LGT Class E-Banking correctly after installation, check whether your antivirus software or your firewall is blocking LGT Class E-Banking.
  • “A connection to the host computer could not be established.”
    The LGT Class E-Banking server is temporarily unavailable. Please try again later.
  • “The Negotiate authentication method of the Internet proxy is not supported by LGT Class E-Banking.”
    LGT Class E-Banking only supports the Basic authentication method.

If you have any further questions, please contact your relationship manager or LGT Class E-Banking Support using the contact details given on the top right. Please note the legal notices for installation and use of LGT Class E-Banking.

Contact us

LGT Class E-Banking Support

Opening hours Mon. - Fri.
08:00 - 17:00 (CET)

Phone:  +423 235 2325
Fax:      +423 235 1770

Send us your request